Refund & Cancellation Policy
No lock-in, no cancellation fees, and a 14-day money-back guarantee on your first paid month.
Cancelling
Cancel any time from your profile page, or by emailing [email protected]. There is no minimum term and no cancellation fee.
You keep what you paid for. Cancelling stops the next renewal — it does not cut off your access. You keep full use of your plan until the end of the billing period you have already paid for, then drop to the Free plan automatically.
Your account and data are not deleted when you cancel. You can resubscribe anytime.
14-day money-back guarantee
If you are not satisfied with your first paid month on any plan, email [email protected] within 14 days of that first charge and we will refund it in full. You do not need to give a reason.
The guarantee applies once per customer, to the first paid subscription. It does not apply to renewals.
Refunds after the first month
Beyond the guarantee period we refund in these circumstances:
| Situation | What you get |
|---|---|
| Duplicate or accidental double charge | Full refund of the duplicate |
| Charged after you cancelled | Full refund |
| Extended outage that made the service unusable | Pro-rata credit or refund for the affected period |
| We terminate your account other than for breach | Refund of the unused portion |
| Changed your mind mid-month | No refund — but you keep access until period end |
We look at genuine problems case by case. If something went wrong, tell us at [email protected] — we would rather fix it than argue about it.
How refunds are paid
- Card payments — refunded to the original card via Stripe. Usually visible in 5–10 business days, depending on your bank.
- Cryptocurrency payments — refunded in USDT to the wallet address the payment came from, on the same network. Network fees are deducted from the refund. Because exchange rates move, we refund the USDT amount received, not a fiat-equivalent value.
We process approved refunds within 5 business days of agreeing them.
Your statutory rights
EU and UK consumers. You have a statutory 14-day right of withdrawal on distance contracts. By starting your subscription immediately you agree that we begin supplying the service during that period. If you then withdraw, you may be charged for the portion actually used — but our money-back guarantee above is more generous, so in practice we refund in full.
Nothing here limits rights you have under consumer law that cannot be excluded by contract.
Chargebacks
Please contact us before raising a chargeback with your bank. Chargebacks cost us fees and take weeks to resolve, whereas we can usually issue a refund the same day. Accounts with an unresolved chargeback may be suspended until the dispute is settled.
Contact
Billing and refunds: [email protected]
General support: [email protected]
Please include the email address on your account and the approximate date of the charge — it makes things much faster.